Corporate Machine

Being a part of the corporate machine means you also have to deal with the constant deluge of corporate emails. These range from telling me about new senior staff in countries or areas I have nothing to do with, to informing me about some new mandatory training that has been assigned to me to complete in one of the plethora of systems and apps we all have to use.

I tend to delete the majority of these emails without even reading them. I have no interest in other departments or how the new company sales plan is to pivot from X to Y, hoping that you forgot that they pivoted from Y to X recently.

The contract I work on is classed as “legacy” as it involves doing support for the customer, rather than managing an off-shore or near-shore team doing the support. It also involves physical computer equipment, whereas the rest of the company are focussed on various iterations of cloud computing, selling services that many other companies probably do better and cheaper.

We just keep our heads down, make a large profit for the company and try to keep under the radar. As soon as someone higher up tries to move us under new management or into a new group or “tribe”, we get it shut down as quickly as we can. Either that, or we just ignore them and keep doing our job as we did before, declining any meeting invitations or attempts to “onboard” us into their gang.

Because our contract is so mature and issue free, there are no customer escalations or panics to deal with. Our internal management teams don’t even know the volume of tickets or issues we deal with as it is all held in the customer service desk tool. The customer comes direct to us for advice and guidance as we are their SME partners (subject matter experts) and they value us for it and the work we do for them.

We will not be assimilated into the corporate cloud ecosystem. There is still value in providing local, hands on, experience lead service and support. Long my it continue.